Insights

Thoughts about Digital Transformation, UX, Design, and Development
New Normal Supply Chain
With a global pandemic afoot and their competitors are waiting for what the New Normal will look like, this company made the strategic decision to launch an online configuration tool that jumpstarted their sales, remotely.
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Building a consensus is hard. Sometimes it's best to get in a room and hash it out on the whiteboard until everyone understands what is going on. But what if you can't gather in a room, can you still collaborate?
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There's comfort in a sports metaphor, especially in uncertain times. The predictability of the framework provides an illusion of normalcy even if we later reflect and wonder what the hell is going on.
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An effective solution functions as an experience and not just an order taker. In addition to accurate specifications and product information, CPQs that result in purchase include product comparisons, specification explanations, and visualizations. These are the things that differentiate you from the competition. Customers often buy because it’s an exceptional experience. 
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Work From Home
Sales, at its core, is a human experience. The basic truth is that people buy from people they know, people they like and people they trust. As we are being socially distanced, our emotional connections have been drawn closer.
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